Contact

Below you will find answers to frequently asked questions. If your question isn't covered, please visit the website of NS Customer Service.

Team The Hague Central. From left to right: Martijn, Sonja, Hidde and Tim.

Frequently Asked Questions

Lost and Found

Have you lost something on the train or at the station?

Usually, found objects are kept in storage at the station where they are handed in for the first 5 days, free of charge. You can pick up your objects from the station in question. To get your lost items back, all you have to do is show us a valid ID and the unique number of your online search request: enter your request via this link.

After 5 days, lost & found objects are sent to the Central Lost & Found Desk in Utrecht, where they are kept for up to 3 months. We constantly monitor whether a lost item is handed in that matches the description stated on your search request.

Read more on the mentioned website here above.

Other Questions

I'd like to rent a shop at the station, is that possible?

Please go to www.hurenopstations.nl to check out which commercial spaces are available at our stations. You can express your interest via this website.
I'd like to open a pop-up store at the station. Who can help me?

Please go to www.mediaopstations.nl to check out the possibilities and costs for these kind of activities. You can express your interest via this website. Unfortunately this site is currently in Dutch only.
I'd like to organise an event or brand activation at the station. Who can help me?

Please go to www.mediaopstations.nl to check out the possibilities and costs for these kind of activities. You can express your interest via this website.